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Complaint conditions

Immediately after the delivery, the Client is obliged to check the Goods - Tickets for the Event, the electronic Summary of Registration and Receipt of Payment from the payment gate, if the payment has been processed successfully.

After receiving the Goods - Tickets by email, the Client must check their accuracy and completeness (especially the name, place and time of the Event, the price and other parameters). Any complaints regarding the content of the Tickets should be reported by the Client immediately upon their receipt electronically (by email) to the Online Store contact address at www.ironriderchallenge.com. Complaints reported later will not be taken into account. Outages of the www.ironriderchallenge.com Online Store are not subject to complaints.

Complaints related to the content of the Tickets, especially mistakes in print, incomplete or incorrect data or wrong type of the Ticket, should be reported by the Client immediately by email or phone. The Seller will provide information to the Client about the method and date of solution.

Complaints related to the Events, in particular, changes in the program, moving the date of the Event, or, in an extreme case, cancellation of the Event, including claims for the reimbursement of damages to the Client or any third party that have arisen in connection with the Event, and all claims based on the Purchase Contract should be reported by the Client directly to the Seller - the promoter of the motorbike Event. Information about the Seller, including identification and contact information, is available in the General Terms and Conditions of the Seller, at the www.ironriderchallenge.com Online Store, or directly here.

By purchasing the Goods - Tickets, the Client agrees with the text of the Purchase Contract and the text of the General Terms and Conditions of events4riders s.r.o. The order that has been paid for is considered final. Tickets cannot be returned or exchanged unless it is explicitly stated otherwise.

Obligations of the Client after paying for the Tickets at the www.ironriderchallenge.com Online Store:

  • The Client should check their email inbox immediately after the purchase of the Tickets and collect the electronic Summary of Registration and the Receipt of Payment from the payment gate.
  • If the confirmation email is not received, the Client should report this situation immediately by email to info@ironriderchallenge.com.
  • The Client is obliged to collect the Tickets without undue delay and no later than the date of the End of Registration for the respective Event.
  • Any other complaints arising from the breach of the obligations of the Client after paying for the Tickets at the www.ironriderchallenge.com Online Store will not be taken into account. Any other disputes will be settled pursuant to the legislation of the Czech Republic.

Returning the admission fee and reservations of the Seller - Promoter of the Event

In exceptional cases, short-term shifts of the dates of individual Events are possible. The changed dates are announced at the Online Store, in information emails sent to the registered participants of the Event - the Clients, or, where appropriate, through the respective social media. The Client is obliged to watch for any changes in the dates listed at the Online Store or in information emails and respect their conditions.

In the case of a complete cancellation of the Event, the conditions for the return of the admission fee shall be specified by the Seller within 10 days from the date of learning about such situation. If the Event is cancelled, Clients will be notified about the method of returning the Goods - Tickets at the Online Store, via information emails sent to all registered participants of the Event - the Clients, or, where appropriate, through the respective social media. Alternatively, you may receive a response to the inquiry sent electronically to info@ironriderchallenge.com.

In the case Goods - Tickets have been paid for, the return payment will be made by transfer to the bank account provided by the Client in the response sent by email to the Seller.